Medical Records Clerk/Release of Information Specialist(Los Alamos, NM)

JOB PURPOSE SUMMARY: To provide quick, efficient, and proficient means for the management and release of protected health information for multiple hospitals and physicians. MAIN JOB TASKS AND RESPONSIBILITIES • Release of Protected Health Information o Validate requests and authorizations for release according to HIPAA regulations. o Utilize the triple check system and verify patient information (full name, birthday, social security number, authorized signature, and authorization expiration date). o Confirm requesting party contact information including, but not limited to, fax number and/or mailing address. o Distribute medical records via fax or mail to requesting party. o Perform Triple Quality Check on all medical records being processed. • Invoicing o Create a statement of charges for the medical records copying fee per state statute or flat fee agreements and bill appropriate party. o Complete vendor information on state requests. o Include all pertinent information including, but not limited to, doctor/facility name, claim number, order number, or account number. • Record each release of protected health information in our HIPAA Accounting of Disclosures E-Log o Archive under the correct doctor/facility name. o Document the requesting party name and contact information, method of delivery, and invoice number (if applicable). • Customer service phone calls o Provide prompt and courteous customer service. o Provide information to telephone inquiries regarding status, payment, and delivery of protected health information. o Process credit card payments. o Distribute authorization forms as requested. o Create solutions for issues regarding medical records requests. • General administrative and clerical duties. • Tidy and maintain your area. EDUCATION AND EXPERIENCE • Minimum high school diploma. • Minimum one (1) year medical records and/or healthcare experience. • Knowledge of administrative and clerical procedures. • Knowledge of customer service principles and practices. • Keyboard (35 WPM) and basic computing skills. KEY COMPETENCIES • Strong communication skills. • Professional demeanor. • Customer service orientated. • Ability to work accurately and efficiently under pressure and meet deadlines. • Ability to self-manage. • Information management and organization. • Thorough and attentive to detail. • Reliability. • Stress tolerance.